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Privacy Policy

Effective Date: 1st May 2025

Welcome to Candle by Events ("we", "our", or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and relevant United States privacy laws such as the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit or use our website, mobile applications, or services (collectively, the “Services”).

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1. Information We Collect

We collect the following types of information:

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a. Information You Provide

  • Name

  • Email address

  • Mailing address

  • Payment details (processed securely through third-party payment processors)

  • Account login details

  • Preferences and communication settings

  • Any messages or feedback you provide
     

b. Information We Collect Automatically

  • IP address

  • Browser type and device information

  • Pages visited and interactions

  • Cookies and similar technologies 
     

c. Information from Third Parties

  • Payment providers

  • Social media logins (if used for authentication)

  • Analytics and marketing partners
     

2. How We Use Your Information

We use your personal data to:

  • Provide and manage access to videos, eBooks and other resources

  • Process transactions

  • Personalize user experience and content

  • Send service updates and marketing communications (if opted-in)

  • Monitor and improve site performance

  • Comply with legal obligations
     

3. Legal Bases for Processing (UK & EU)

We process your data based on:

  • Contractual necessity (e.g., to provide purchased content)

  • Consent (e.g., for email marketing)

  • Legitimate interests (e.g., improving services)

  • Legal obligation (e.g., for tax or anti-fraud requirements)
     

4. Your Rights

UK and EU Residents
 

You have the right to:

  • Access your personal data

  • Correct or update your data

  • Delete your data ("right to be forgotten")

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority
     

US Residents (including California)

You may:

  • Request to know what personal data we collect, use, and share

  • Request deletion of your data

  • Opt-out of “sale” or “sharing” of personal data (if applicable)

  • Designate an authorized agent to make requests on your behalf

To exercise any of your rights, please contact us at: contact@candlebyevents.co.uk
 

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or to meet legal obligations.

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6. Data Sharing and Transfers

We may share your information with:

  • Service providers (e.g., hosting, payment, analytics)

  • Legal authorities (when required by law)

  • Affiliates and business partners (with appropriate safeguards)

If you are located outside the UK or EU and we transfer your data internationally, we ensure adequate protection through standard contractual clauses or other legal mechanisms.
 

7. Children's Privacy

Our services are not intended for children under the age of 13 (or 16 in the EU/UK). We do not knowingly collect personal data from children without parental consent.
 

8. Cookies and Tracking Technologies

We use cookies and similar technologies for functionality, analytics, and marketing purposes. 

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9. Data Security

We implement appropriate technical and organizational measures to safeguard your data, including encryption, secure servers, and regular security assessments.

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10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top. Significant changes will be notified to you via email or site notice.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, you may contact us at:

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Candle by Events
Email: contact@candlebyevents.co.uk

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